New payment processing and improved booking flow in the booking system

A professional booking system should not only enable smooth reservations, but also ensure clear and secure payment processing. That’s why RentAccent is introducing a major improvement to the online payment flow: bookings are only confirmed once payment has been completed. This avoids confusion during check-in and helps you prevent revenue loss from unpaid bookings.
 

This is how the new booking process works

Every booking that includes online payment now follows a clear and structured workflow:
 

• Booking & payment option
  The customer places a reservation and immediately sees the option to pay. The booking appears in orange in your Booking Manager.
• Temporary confirmation for the customer
  The customer receives an email with a temporary confirmation and a green button to complete the payment. Only the customer receives this email.
• Automatic reminder
  After 30 minutes without payment, the system sends an automatic reminder, explaining the booking will only be held if payment is completed within 30 minutes.
• Bookings automatically expire
  If there’s still no payment after one hour, the booking expires automatically and the rental items become available again. You’ll receive a notification, and the booking will be moved to the trash in your Booking Manager.
• Final confirmation upon payment
  Once payment is completed, both you and the customer receive a final confirmation. In your system, the booking will now appear in green.

 

What if you accept payment upon arrival?

No worries: bookings with payment on arrival remain available (as long as your Premium plan is active). These bookings are confirmed immediately after being placed and are shown in blue in the Booking Manager.
 

How does this work for manually entered bookings?

If a booking is entered manually (for example, by phone), the customer immediately receives a final confirmation along with a payment request. Please note:
 

1. The booking will not expire automatically
2. If no payment is made within 3 hours, the booking will appear in yellow as “action required”

 

Booking system with automated payments = less risk, more revenue

This new feature makes RentAccent even more reliable as a professional booking system for rentals. You stay in control, avoid double bookings, and save time. No more hassle with unpaid bookings or misunderstandings — only confirmed reservations from paying customers.
 

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Want to learn more?

Curious how this update can improve your rental process? Or want to see how RentAccent can help your business grow? Get in touch — we’ll be happy to show you.